Our Unique Guarantees

Sharp Products Managed Print Services Managed IT Services Canon Large Format VOIP Phones FP Mailing

Sharp Product Line

We are one of the nations largest Sharp authorized product and service provider...

Managed Print Services

Let us manage your printer fleet...

Managed IT Services

Affordable Managed IT Service plans to let us manage your technology and let you manage your operations...

Canon Large Format Systems

Canon offers state-of-the-art large-format printing solutions designed with exceptional speed, flexibility and quality.

VOIP Systems

OBM now offers VOIP technology from Star2Star Communications. Star2Star Communications delivers the World's Most Scalable Cloud Communications Solution.

FP Mailing Systems

OBM now offers products from FP Mailing Solutions. Whether it is a postage meter or a folder-inserter we have a solution for you.

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Service and Product Guarantees

Our 4-Tier "Security Blanket" Guarantee

  • 7-Year Product Performance
  • Service Response
  • Supplies
  • Total Protection. No Risk.

 

7 Year Product Performance

SEVEN YEAR PRODUCT PERFORMANCE

OBM is so confident in the new equipment we represent that we guarantee you a full seven years of product performance, provided your machine is continuously covered by our Service and Supply Program

If we are unable to repair the equipment in your office, we will provide you with a free loaner at no additional charge until repairs have been completed and your original equipment is returned to your business

If we cannot repair your equipment, we will replace it with a new machine of equal or greater capabilities.

WE GUARANTEE IT!

Note: Copiers up to 50 copies per minute are guaranteed for at least 7 years or 2 million copies, whichever comes first. Copiers above 50 copies per minute are guaranteed for at least 7 years or 4 million copies, whichever comes first.

Service Response Guarantee

OUR SERVICE RESPONSE GUARANTEE

OBM guarantees you fast service response in order to keep your business running efficiently and profitably.

When you select equipment from OBM which is continuously covered by our Service and Supply Program, we will guarantee emergency service response time of less than four hours or we’ll pay you!*

If we do not meet this Service Response Guarantee, your company will receive a 5% credit towards your next OBM equipment or supply purchase.

WE GUARANTEE IT!

* Note: 80% of OBM service calls are responded to in less than three hours. This is the elapsed time from your initial call for service to the time a technician arrives in your office, during normal business hours (8:30a.m. to 5pm) Monday through Friday, except holidays.

Our Supply Guarantee

SUPPLY GUARANTEE

OBM guarantees you top quality, factory authorized supplies. Because the wrong supplies may damage your equipment, we save your company the inconvenience and expense of down time and service calls.

Our supplies meet all rigid requirements of the manufacturers we represent. All supplies are kept in our local inventory, available whenever you need them. The OBM Supply Department will regularly monitor your usage to insure that you maintain the appropriate stock of supplies for your business.

WE GUARANTEE IT!

Total Protection. No Risk

TOTAL PROTECTION. NO RISK

OBM gives you total protection for the risk-free acquisition. If for any reason we do not fulfill our responsibility to you under our 4-tier Security Blanket Guarantee, and the equipment has been continuously covered by our Service and Supply Program, OBM will buy out your lease. That’s right! No more payments, no risk; we’ll take back the product.

We are so sure of our products and our service that if we don’t deliver on our Security Blanket GuaranteesYOU DON’T PAY!

WE GUARANTEE IT!

* Note: Written notification and thirty (30) days in which to perform our responsibilities under the terms of our “Security Blanket” are required. Naturally, abuse and misuse of the equipment and uncontrolled “acts of nature” are excluded.

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